Shipping policy
At Leomor, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 2–3 business days after your order is placed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.
Shipping Time
Once your order has been processed and shipped, estimated delivery is:
8–10 business days
Please note that shipping times are estimates and may vary due to factors beyond our control, including:
- Carrier delays
- Customs processing (for international shipments)
- Weather conditions
- Peak holiday periods
- Incorrect shipping information provided at checkout
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Leomor is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.
Lost, Delayed, or Stolen Packages
While we work with trusted shipping carriers, delivery is ultimately handled by the carrier.
Leomor is not responsible for:
- Delays caused by shipping carriers
- Packages marked as delivered but reported as lost or stolen
- Delays resulting from customs clearance or unforeseen circumstances
If you experience an issue with your shipment, please contact our support team and we will do our best to assist you.
Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer may be responsible for any additional shipping fees required to resend the package.
Shipping Confirmation
You will receive:
- An order confirmation email after purchase.
- A shipping confirmation email once your order has been dispatched.
- Tracking details (where available) to monitor your shipment's progress.
Contact Us
If you have any questions regarding your shipment, please contact us:
Leomor Customer Support
Email: helloleomor@gmail.com
We appreciate your trust in Leomor and thank you for shopping with us.