Return & Refund Policy for Leomor

At Leomor, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order number or receipt) is required.
• Returns must be requested within 30 days of delivery.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on:

• Opened or used skincare, supplements, creams, cosmetics, or personal care products.
• Items marked as final sale or non-returnable.
• Gift cards.
• Digital products or downloadable content.

If a product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

To request an exchange, please contact us with:

• Your order number
• Photos of the item received
• A brief description of the issue

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5-7 days of receiving your package. Include clear photos of:

• The product
• The packaging
• The shipping label

We will work with you to provide a replacement, store credit, or refund as appropriate.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
• Return shipping fees are non-refundable unless otherwise required by law.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Lost or Stolen Packages

Leomor is not responsible for packages marked as delivered by the carrier but reported as lost or stolen. Customers should contact the shipping carrier directly to file a claim.

If you believe there is an issue with delivery, please contact us and we will do our best to assist.

Contact Us

If you have any questions about returns or refunds, please contact us:

Leomor Customer Support
Email: helloleomor@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM